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SAP C-C4HCX-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

SAP Marketing Cloud and Emarsys: This section of the exam covers SAP's marketing automation and customer engagement solutions. It emphasizes understanding how to create personalized marketing campaigns and analyze customer behavior. A skill to be measured is developing targeted marketing strategies using SAP tools.

Topic 2

SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.

Topic 3

SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.

Topic 4

The Intelligent Enterprise: This section of the exam measures the skills of SAP Consultants and their vision for the Intelligent Enterprise. It focuses on understanding how various SAP solutions work together to create an integrated, intelligent business ecosystem. One skill to be measured is aligning technology solutions with business strategies effectively.

Topic 5

SAP Commerce Cloud: This section of the exam measures the skills of E-commerce Specialists and covers SAP's cloud-based commerce platform. It focuses on understanding how to build and manage digital storefronts and omnichannel experiences. One skill to be measured is designing effective e-commerce solutions for businesses.

Topic 6

SAP Extension Suite: This section of the exam measures the skills of SAP Solution Architects and covers the SAP Extension Suite, which enables the creation of custom applications and extensions. It focuses on understanding how to extend SAP solutions to meet specific business needs. One skill to be measured is designing scalable extensions for SAP systems.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q46-Q51):

NEW QUESTION # 46
You receive a call from the marketing team saying they need to make a decision about a campaign to collect new contacts with an SAP Emarsys Customer Engagement form.Where can you check the number of new contacts who signed up via an active SAP Emarsys Customer Engagement registration form?Note: There are 2 correct Answers to this question.

A. Under Analytics> Registrations > Per Contact Source
B. Under the program reporting for the Shopify Registration Confirmation tactic
C. Under Web channel campaigns reporting for the campaign that includes the registration form
D. Under Management> Form Settings

Answer: A,D

NEW QUESTION # 47
What is CTI integration used for?

A. Integration with government systems
B. Integration with a communication management system
C. Integration with social networks
D. Integration with Microsoft Outlook

Answer: B

NEW QUESTION # 48
Which of the following business values can be leveraged by the design to operate end-to-end process?Note: There are 3 correct Answers to this question.

A. Ability to manage and track inbound deliveries
B. Institute design excellence
C. Efficient procurement of components to build subassemblies
D. Optimize labor, storage, and fulfillment costs
E. Eliminate planning silos through connected and integrated planning processes

Answer: B,D,E

NEW QUESTION # 49
Which of these lists of objects can be transported into SAP Sales Cloud and SAP Service Cloud using the Transport Management feature?

A. Adaptation objects, configuration, key user extension fields, communication arrangements, workflow rules
B. Adaptation objects, business roles, key user extension fields, customer master data, workflow rules
C. Adaptation objects, routing rules, key user extension fields, organizational structure, workflow rules
D. Adaptation objects, business roles, key user extension fields, surveys, workflow rules

Answer: D

NEW QUESTION # 50
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

A. SAP Cloud Applications Studio
B. Key User Tools
C. Events
D. Mashups

Answer: A,B

NEW QUESTION # 51
......

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